Cisco Cisco IPCC Web Option ユーザーガイド

The agent's last and first name.
Derived from: Person.LastName + ', ' + Person.FirstName

The date and time the agent logged on, measured in MM:DD:YYYY (month, day, year) 
and HH:MM:SS (hours, minutes, seconds) format.
Derived from: (Agent_Logout.LogoutDateTime - Agent_Logout.LoginDuration)

The time in HH:MM:SS (hours, minutes, seconds) format that the agent was logged on 
for the specified interval of the report. When a session is complete, the following 
formula is used. When a session is not complete, this field will be marked with an 
asterisk, and the duration will be calculated with the same formula but with the last 
event in the time window, rather than with the logout event.
Derived from: (Agent_Event_Detail.DateTime - Agent_Event_Detail.LoginDateTime)

A code and text (if configured) from the peripheral that indicates the reason for the 
agent's last state change. If not defined, this displays 0.
Derived from: Reason_Code.ReasonCodeName (if reason code text is configured and) 
Agent_Event_Detail.ReasonCode

The agent's desk settings and CTIOS registry settings need to be configured to display 
the reason code. You can do this in the ICM Configuration Manager's Agent Desk 
Settings List tool.

The amount of time in HH:MM:SS (hours, minutes, seconds) that the agent spent in 
the Not Ready state for the given reason.
Derived from: Agent_Event_Detail.Duration

The percent of the agent's total logon session that the agent spent in the Not Ready 
state for the given reason.   
Derived from: (Agent_Event_Detail.Duration / (Agent_Event_Detail.DateTime - 
Agent_Event_Detail.LoginDateTime))

The percentage of time an agent spent in each Not Ready state relative to the other 
Not Ready states. 
Derived from: ((Agent_Event_Detail.Duration / (sum of Agent_Event_Detail.Duration 
for all not ready reason codes))

The total for each field for each agent logged into the media routing domain during the 
given interval.