Cisco Cisco Unified Contact Center Enterprise 9.0(2) ユーザーガイド
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 4 Peripheral and Peripheral Service Report Templates
IPCC Peripheral Service Reports
Avg Aban Wait
The average amount of time spent on the calls in the Tasks Aban column in the half
hour interval.
hour interval.
Derived from: Service_Half_Hour.AvgDelayQAbandToHalf
Note
When ICM is connected with IPCC through an IPCC Gateway PG, this value is
incremented by any condition on the child that causes the call to terminate while in
the queue.
incremented by any condition on the child that causes the call to terminate while in
the queue.
Service Summary
A summary for each service for the interval.
Report Summary
A summary for all services for the interval.