Cisco Cisco Unified Contact Center Enterprise 9.0(2) ユーザーガイド

See 

 for an illustration of this report.

The skill group's media routing domain.

Derived from: Media_Routing_Domain.EnterpriseName

The enterprise name of the skill group and its skill target ID.

Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID

The number of calls currently queued to the skill group.  

Derived from: Skill_Group_Real_Time.RouterCallsQNow 

The longest task queued in either of the two queues.

Derived from: Skill_Group_Real_Time.RouterLongestCallInQ

   Skill_Group_Real_Time.LongestCallQ.

Overview:
Subject

A table of the selected peripheral skill group(s) showing the 
current statistics for each skill group

If there are primary or secondary skill groups defined for 
the base skill group, then the base skill group is not shown.

Fields applicable to a voice domain only are prefixed with an 
asterisk (*). Such fields are not applicable for e-mail or 
collaboration media.

Purpose

Shows the current status of the selected skill groups.

Applicable environment

IPCC only

Template type

Real-time table

Default sort order

By media routing domain and then by skill group

Drilldowns available

When selected from the Base Only Skill Group template 
subcategory (that is, used as a base only skill group report), Yes. 
When selected from the Peripheral Skill Group template 
subcategory (that is, used as a peripheral skill group report), No.

Schema database 
tables

Media_Routing_Domain 

Skill_Group 

Skill_Group_Real_Time