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Cisco IPCC Web Option
ユーザーガイド
Cisco Cisco IPCC Web Option ユーザーガイド
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Contents
viii
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
perskg36: IPCC Peripheral Skill Group Consolidated Daily Report
5-145
C H A P T E R
6
Trunk group for IP-IVR reports
6-1
Trunk Group for IP IVR Report Templates
6-1
trkgrp04: Trunks Real Time All Fields Report
6-2
trkgrp12: Trunks Historical All Fields Report
6-4
trkgrp20: All Ports Busy Real Time Report
6-6
trkgrp21: IVR Ports Idle & In Service Real Time Report
6-7
trkgrp22: IVR Ports Status Real Time Report
6-8
trkgrp23: IVR Ports Performance Half Hour Report
6-9
C H A P T E R
7
Application Gateway, Path, and Script Queue Reports
6-1
apgate11: Application Gateway Status Half Hour Report
6-1
appath01: Application Path Real Time Report
6-4
scrque01: Script Queue Node Real Time Report
6-4
C H A P T E R
8
Outbound Option (Blended Agent) Reports
7-1
Outbound Option Real-Tme Reports
7-3
camqry02: Summary of Call Counts Per Campaign Real Time Report
7-3
camqry03: Valid Campaign Dialing Times Real Time Report
7-6
camqry04: Query Rule Dialing Times Real Time Report
7-7
camqry05: Call Summary Count Of Query Rule Within Campaign Real Time
7-9
camqry06: Call Summary Count per Campaign Real Time
7-10
dialer01: Dialer Real Time Report
7-11
dialpr01: Dialer Port Status Real Time Report
7-14
imprul01: Import Status Real Time Report
7-15
Outbound Option Historical Reports
7-17
camqry10: Call Counts of Query Rule within Campaign Half Hour Report
7-17
camqry11: Summary of Call Counts per Campaign Half Hour Report
7-20
dialer10: Dialer Call Result Summary Half Hour Report
7-24
imprul10: Import Rule Report
7-28
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