Cisco Cisco IP Contact Center Release 4.6.1 ユーザーガイド
5-8
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 5 Skill Group Report Templates
IPCC Enterprise Skill Group Reports
IPCC only
historical
table
table
A summary of call
statistics for each
enterprise skill group for
the selected day(s).
statistics for each
enterprise skill group for
the selected day(s).
This report displays the
same data as the
perskg32 report, except
that this report is first
organized by enterprise
skill group.
same data as the
perskg32 report, except
that this report is first
organized by enterprise
skill group.
IPCC only
historical
table
table
A summary of agent
performance for each
enterprise skill group for
the selected half-hour(s).
performance for each
enterprise skill group for
the selected half-hour(s).
This report displays the
same data as the
perskg33 report, except
that this report is first
organized by enterprise
skill group.
same data as the
perskg33 report, except
that this report is first
organized by enterprise
skill group.
IPCC only
historical
table
table
A summary of agent
performance for each
enterprise skill group for
the selected day(s).
performance for each
enterprise skill group for
the selected day(s).
This report displays the
same data as the
perskg34 report, except
that this report is first
organized by enterprise
skill group.
same data as the
perskg34 report, except
that this report is first
organized by enterprise
skill group.