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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 2      Agent Report Templates
Agent By Team Reports
Data:
Media
The media routing domain into which the agent is logged. This is the media routing 
domain with which the agent's Skill Group is associated.
Derived from: Media_Routing_Domain.EnterpriseName
Agent Team
The Enterprise Name of the agent team.
Derived from: Agent_Team.EnterpriseName
Supervisor
The team's primary supervisor. 
Derived from: Person.LastName + ' ' + Person.FirstName
Total Agents On Team
The count of agents configured for the individual team.
Derived from: Agent_Team_Member
Agents Logged On
The number of agents currently logged on.
Derived from: Count of agents with Agent_Real_Time.AgentState != ‘0’
Active IN
The number of agents currently working on incoming tasks.
Derived from: Count of agents where Agent_Real_Time.AgentState = ‘11’ or ‘4’ And 
Direction = ‘1’
* Active OUT
The number of agents currently working on outbound tasks.
Derived from: Count of agents where Agent_Real_Time.AgentState = ‘11’ or ‘4’ And 
Direction = ‘2’
* Active Other
The number of agents currently working on internal (neither inbound nor outbound) 
tasks. Examples of “other tasks" include agent-to-agent transfers and supervisor tasks. 
Derived from: (Agent_Real_Time.AgentState = 11 or Agent_Real_Time.AgentState = 
4) and Agent_Real_Time.Direction=3
Drilldowns available
No
Schema database tables
Person
 
Agent
 
Media_Routing_Domain
 
Agent_Real_Time
 
Agent_Team_Member
 
Agent_Team