Cisco Cisco Unified Contact Center Enterprise 9.0(2) ユーザーガイド

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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)

Release 7.1(1)

Chapter 3 CallType Reports

IPCC Call Type Historical Reports

< Interval 6: Aban

The number of calls abandoned up to interval 6. The system default interval 6 is 180
seconds (3 minutes). For example: < 08:08

Derived from: Call_Type_Half_Hour.AbandInterval6

< Interval 7: Ans

The number of calls answered up to interval 7. The system default interval 7 is 300
seconds (5 minutes). For example: < 13:08

Derived from: Call_Type_Half_Hour.AnsInterval7

< Interval 7: Aban

The number of calls abandoned up to interval 7. The system default interval 7 is 300
seconds (5 minutes). For example: < 13:08

Derived from: Call_Type_Half_Hour.AbandInterval7

< Interval 8: Ans

The number of calls answered up to interval 8. The system default interval 8 is 600
seconds (10 minutes). For example: < 23:08

Derived from: Call_Type_Half_Hour.AnsInterval8

< Interval 8: Aban

The number of calls abandoned up to interval 8. The system default interval 8 is 600
seconds (10 minutes). For example: < 23:08

Derived from: Call_Type_Half_Hour.AbandInterval8

< Interval 9: Ans

The number of calls answered up to interval 9. The system default interval 9 is 1200
seconds (20 minutes). For example: < 43:08

Derived from: Call_Type_Half_Hour.AnsInterval9

< Interval 9: Aban

The number of calls abandoned up to interval 9. The system default interval 9 is 1200
seconds (20 minutes). For example: < 43:08

Derived from: Call_Type_Half_Hour.AbandInterval9

Total: Ans

The total number of calls answered for the selected time period.

For example: > 43:08

Derived from: Call_Type_Half_Hour.AnsInterval10

Total: Aban

The total number of calls abandoned for the selected time period.

For example: > 43:08

Derived from: Call_Type_Half_Hour.AbandInterval10