Cisco Cisco Unified Contact Center Enterprise 9.0(2) ユーザーガイド
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 3 CallType Reports
IPCC Call Type Historical Reports
< Interval 2: Aban
The number of calls abandoned up to interval 2. The system default interval 2 is 30
seconds. For example: < 00:38
seconds. For example: < 00:38
Derived from: Call_Type_Half_Hour.AbandInterval2
< Interval 3: Ans
The number of calls answered up to interval 3. The system default interval 3 is 60
seconds (1 minute). For example: < 01:38
seconds (1 minute). For example: < 01:38
Derived from: Call_Type_Half_Hour.AnsInterval3
< Interval 3: Aban
The number of calls abandoned up to interval 3. The system default interval 3 is 60
seconds (1 minute). For example: < 01:38
seconds (1 minute). For example: < 01:38
Derived from: Call_Type_Half_Hour.AbandInterval3
< Interval 4: Ans
The number of calls answered up to interval 4. The system default interval 4 is 90
seconds (1 and 1/2 minutes). For example: < 03:08
seconds (1 and 1/2 minutes). For example: < 03:08
Derived from: Call_Type_Half_Hour.AnsInterval4
< Interval 4: Aban
The number of calls abandoned up to interval 4. The system default interval 4 is 90
seconds (1 and 1/2 minutes). For example: < 03:08
seconds (1 and 1/2 minutes). For example: < 03:08
Derived from: Call_Type_Half_Hour.AbandInterval4
< Interval 5: Ans
The number of calls answered up to interval 5. The system default interval 5 is 120
seconds (2 minutes). For example: < 05:08
seconds (2 minutes). For example: < 05:08
Derived from: Call_Type_Half_Hour.AnsInterval5
< Interval 5: Aban
The number of calls abandoned up to interval 5. The system default interval 5 is 120
seconds (2 minutes). For example: < 05:08
seconds (2 minutes). For example: < 05:08
Derived from: Call_Type_Half_Hour.AbandInterval5
< Interval 6: Ans
The number of calls answered up to interval 6. The system default interval 6 is 180
seconds (3 minutes). For example: < 08:08
seconds (3 minutes). For example: < 08:08
Derived from: Call_Type_Half_Hour.AnsInterval6
< Interval 6: Aban
The number of calls abandoned up to interval 6. The system default interval 6 is 180
seconds (3 minutes). For example: < 08:08
seconds (3 minutes). For example: < 08:08
Derived from: Call_Type_Half_Hour.AbandInterval6