Cisco Cisco Unified Contact Center Enterprise 9.0(2) リリースノート
Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc.
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Table 6-14: Central Controller + Agent/IVR Controller Servers, Unified SCCE
Server Class
Capacity (agents)
Central Controller +
Agent/IVR Controller
(without CAD
Services
)
Central Controller +
Agent/IVR Controller
(with CAD
Services
)
MCS-30-004-Class
MCS-30-005-Class
MCS-30-005-Class
100
N/A
MCS-40-005-Class
MCS-40-011-Class
MCS-40-011-Class
450
297
Option 2
- Supports up to: 2000 agents
This solution requires the following servers:
1. Central Controller:
•
Router
•
Logger
•
Optionally:
•
Outbound Option: Campaign Manager, Import
2. Agent/IVR Controller
•
System PG
•
CTI Server
•
CTI OS Server
•
Optional Components:
•
VRU PG if Unified Customer Voice Portal (CVP) is the deployed IVR
•
Outbound Option: Media Routing PG and Dialer
•
CAD Services
3. Administration & WebView Reporting
•
Administrative Workstation
•
Internet Script Editor server
•
WebView
•
HDS
•
Web Administration Server
•
Optional Component:
•
CCMP (MCS-40 class only)
Table 6-15: Central Controller, Agent/IVR Controller Servers, Unified SCCE
Server Class
Capacity (agents)
Central Controller
Server
Agent/IVR Controller
(without CAD Services)
Agent/IVR Controller
(with CAD services)
MCS-30-004-Class
MCS-30-005-Class
MCS-30-005-Class
N/A
450
297
MCS-40-005-Class
MCS-40-011-Class
MCS-40-011-Class
2,000
2,000
1,000