Cisco Cisco Unified Contact Center Enterprise 8.5(2) テクニカルリファレンス
2
Index-2
2
L
Labels, 59
Link Host Name field, 39
Link Machine field, 39
Link Host Name field, 39
Link Machine field, 39
M
Master script, 15, 54
post-routing example, 56
Master Script example, 27
Meridian Link Configuration, 39
Meridian Link Interface (MLink), 13, 19
Multiple application support, 20
Meridian Link Configuration, 39
Meridian Link Interface (MLink), 13, 19
Multiple application support, 20
N
NACD_Dequeued command, 32
NACD_Ping command, 31
NACD_Queued, 30
nbnmsrvc.exe, 23
nicoms_1.exe, 23
Nortel Contact Center Manager Server,
NACD_Ping command, 31
NACD_Queued, 30
nbnmsrvc.exe, 23
nicoms_1.exe, 23
Nortel Contact Center Manager Server,
14
Nortel Contact Center Manager Server
Host field, 39
Nortel Contact Center Manager Server
master script, 54
Not Ready, 45, 64
Not Ready Walkaway, 45
Not Ready Walkaway, 45
O
On Hold, 45
On Hold Walkaway, 45
Out-Bound Call Management, 19
On Hold Walkaway, 45
Out-Bound Call Management, 19
P
Param String field, 47
Periheral Monitor table, 46
Peripheral, 41
Peripheral ID field, 39
Peripheral Monitor table, 47
Peripheral Name field, 38
Peripheral service level reporting, 20
Peripheral target, 41
PG platform requirements, 23
Periheral Monitor table, 46
Peripheral, 41
Peripheral ID field, 39
Peripheral Monitor table, 47
Peripheral Name field, 38
Peripheral service level reporting, 20
Peripheral target, 41
PG platform requirements, 23
Post-Routing, 53
Primary script, 15
Primary script, 15
Q
QUEUE TO NACD command, 20, 28, 30
R
Real Time Data Interface (RTD), 13
Real-Time Data (RTD), 19
Reporting data, 64
Reserved, 45
Route Number, 35
Routed command, 32
Routing client, 46
RTD, 23
RTD Link Configuration, 40
Real-Time Data (RTD), 19
Reporting data, 64
Reserved, 45
Route Number, 35
Routed command, 32
Routing client, 46
RTD, 23
RTD Link Configuration, 40
S
Script
modifications, 26
scripts
ACD, 15
Secondary scripts, 15
SEI Lite, 70
Server Port field, 39
Service members, 45
Services, 43
Simplexed PG, 14
Skill group mapping, 46
Skill groups, 43
Support for multiple applications, 20
Swap Feature, 16
SEI Lite, 70
Server Port field, 39
Service members, 45
Services, 43
Simplexed PG, 14
Skill group mapping, 46
Skill groups, 43
Support for multiple applications, 20
Swap Feature, 16
T
Talking, 45
Translation Route Wizard, 60
Translation routing, 60
Translation Routing, 53
Trunk Group data, 20
Trunk groups, 42
Translation Route Wizard, 60
Translation routing, 60
Translation Routing, 53
Trunk Group data, 20
Trunk groups, 42
W
Work Ready, 45