Cisco Cisco IP Contact Center Release 4.6.1 テクニカルリファレンス
B-4
Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)
Appendix B Template Libraries and Report Categories
About WebView Report Categories
Note
Note that the Service Array category shows all of the templates from the enterprise service category, but
the prompts for that category come from Service_Array.SkillTargetID.
the prompts for that category come from Service_Array.SkillTargetID.
Routes
routes
Route.RouteID
Route
Routing clients
rtecli
Routing_Client.
RoutingClientID
Routing Client
Script queue
scriptq
Script.ScriptID
Script Queue
Trunk groups
trkgrp
Trunk_Group.
TrunkGroupID
Trunk Group > Peripheral
WebView Report Category
Library
Subdirectory:
Subdirectory:
ID Argument
WebView Menu