Cisco Cisco Unified Contact Center Enterprise 9.0(2) テクニカルリファレンス
ii
Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)
Preface
Obtaining Documentation and Submitting a Service Request
Familiarity with Sybase InfoMaker is also useful.
Conventions
This document uses the following conventions:
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional
information, see the monthly What's New in Cisco Product Documentation, which also lists all new and
revised Cisco technical documentation, at:
revised Cisco technical documentation, at:
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS)
feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds
are a free service and Cisco currently supports RSS version 2.0.
feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds
are a free service and Cisco currently supports RSS version 2.0.
Documentation Feedback
You can provide comments about this document by sending email to the following address:
We appreciate your comments.
Format
Example
Boldface type is used for menu, tab, field, and
command names.
command names.
Click Next.
Courier
type is used for file names, directory
paths, code, and user input.
Peripheral services templates are stored in the
persvc
subdirectory.
Italic type indicates one of the following:
•
A newly introduced term
•
An emphasized word or phrase
•
A generic syntax item that you must replace
with a specific value
with a specific value
•
The title of a publication
•
A skill group is a collection of agents who
share similar skills.
share similar skills.
•
Do not use the numerical naming convention.
•
IF (condition, true-value, false-value)
•
For more information, see the Database
Schema Guide for Cisco Unified ICM/Contact
Center Enterprise & Hosted.
Schema Guide for Cisco Unified ICM/Contact
Center Enterprise & Hosted.
A right-angle bracket (>) indicates an item from a
pull-down menu or a series of sequential
commands in a tabular dialog box or Wizard.
pull-down menu or a series of sequential
commands in a tabular dialog box or Wizard.
Select File
> Save.
An entry enclosed within brackets (< >) indicates
a variable.
a variable.
Save the file to the
icm\<icm_instance_name>
directory.