Cisco Cisco Content Security Management Appliance M160 ユーザーガイド
16-4
AsyncOS 9.5.x for Cisco Content Security Management Appliances User Guide
Chapter 16 Troubleshooting
Working with Technical Support
–
–
•
When you open a support case using this procedure, the appliance configuration file is sent to Cisco
Customer Support. If you do not want to send the appliance configuration, you can contact Customer
Support using a different method.
Customer Support. If you do not want to send the appliance configuration, you can contact Customer
Support using a different method.
•
The appliance must be connected to the internet and able to send email.
•
If you are sending information about an existing case, make sure you have the case number.
Procedure
Step 1
Sign in to the appliance.
Step 2
Choose Help and Support > Contact Technical Support.
Step 3
Determine the recipients of the support request:
Step 4
Complete the form.
Step 5
Click Send.
Getting Support for Virtual Appliances
If you file a support case for a Cisco content security virtual appliance, you must provide your contract
number and your Product Identifier code (PID).
number and your Product Identifier code (PID).
You can identify your PID based on the software licenses running on your virtual appliance, by
referencing your purchase order, or from the following table:
referencing your purchase order, or from the following table:
Enabling Remote Access for Cisco Technical Support Personnel
Only Cisco Customer Assistance can access your appliance using these methods.
•
To send the request to Cisco TAC
Select the Cisco Technical Support check box.
To send the request only to your internal support
desk
desk
•
Deselect the Cisco Technical Support check
box.
box.
•
Enter the email address of your support desk.
(Optional) To include other recipients
Enter email addresses.
Functionality PID
Description
All centralized web security
functionality
functionality
SMA-WMGT-LIC=
—
All centralized email security
functionality
functionality
SMA-EMGT-LIC=