Cisco Cisco IP Contact Center Release 4.6.2 リリースノート
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc.
16
Average skill groups
per agent per team
per agent per team
5
Does not include default skill
group
Assumes 17 stats per skill group
enabled
group
Assumes 17 stats per skill group
enabled
Number of
Supervisors
Supervisors
10%
N/A
N/A
10% of total agent population
Number of Teams
10%
N/A
N/A
10% of total agent population (9
agents and one supervisor per
team)
agents and one supervisor per
team)
Monitor mode
applications (CTI OS)
applications (CTI OS)
2
N/A
10
N/A
N/A
1 per
instance
N/A
All-event clients
(CTI Server) with
single processor
server
(CTI Server) with
single processor
server
4
ECC Variables
5 scalars
40 bytes each
Call Flow Traffic on
straight Calls
straight Calls
85%
Call Flow Traffic on
transfer Calls
transfer Calls
10%
Call Flow Traffic on
conference Calls
conference Calls
5%