Cisco Cisco IPCC Web Option インストールガイド

Using third party imaging or “ghost” software, perform a full system backup of the AW/HDS
so that it can be restored if a critical failure occurs during the common ground upgrade process.

Uninstall the Cisco Security Agent 4.0 Agent and the ICM Policy.

Note: If you plan to change domains, do so at this point.

Upgrade Third Party software such as virus protection software, VNC, and PC Anywhere.

Reboot the AW/HDS.

Install the Version 2.0 Support Tools agent.

Note: It is not necessary to uninstall older versions of the Support Tools agent.

If WebView Server is collocated on the same server as the AW/HDS:

a.

Remove Infomaker if it was previously installed. (In 7.0, Infomaker must be installed on
a separate, non-ICM machine).

b.

Remove any pre-existing versions of EAServer (Jaguar).

c.

Use the ICM 7.0 Third Party Tools CD to upgrade the JDK, ServletExec, and EA Server.

).

Using the Domain Manager, add the AW/HDS instance to the appropriate Active Directory
Instance organizational unit.

Note: This step only needs to be run if it is the first component to be upgraded to release 7.0(0).

While in ICM setup, edit the AW and HDS components and review all entries.

Run ICM setup.exe from the ICM/IPCC 7.0(0) CD on the AW/HDS. When the main setup
screen appears, click Upgrade All.

If the Active Directory domain is changing as part of the upgrade, run ICM setup.exe from the
ICM/bin directory, edit the instance and insert the new domain name.

Reboot the AW/HDS.

Install the latest 7.0 Service Release and any required Engineering Specials on the AW/HDS

Install Cisco Security Agent 4.5 with the latest compatible CSA Agent Policy on the new
AW/HDS.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)