Cisco Cisco IP Contact Center Release 4.6.1

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Technical Reference: Cisco Contact Center Product Port Utilization Guide

ICM PG2 (Side B) 
MDS

• Private Low:

TCP 45004 + 
(InstanceNumber * 40)

• Private Medium:

TCP 45016 + 
(InstanceNumber * 40)

• Private High:

TCP 45005 + 
(InstanceNumber * 40)

• State Xfer for OPC:

TCP 45023 + 
(InstanceNumber * 40)

UDP 39500 - 39999

ICM PG2 (Side A)

Private Network 

Note: UDP Ports 
are not used if QoS 
is enabled on the 
ICM PG private 
interface.

ICM Router 
(Side A) 
DMP (ccagent)

• Public Low:

TCP 40002 + 
(InstanceNumber * 40)

• Public Medium:

TCP 40017 + (Instance
Number * 40)

• Public High:

TCP 40003 + 
(InstanceNumber * 40)

UDP 39500 - 39999

ICM PG (pgagent)

Public Network
Connecting the PG 
to the Central 
Controller

Router to 
pre-5.0 PG 
communication.

Note: UDP Ports 
are not used if QoS 
is enabled on the 
ICM PG private 
interface.

ICM Router 
(Side B)
DMP (ccagent)

• Public Low:

TCP 41002 + 
(InstanceNumber * 40).

• Public Medium:

TCP 41017 + 
(InstanceNumber * 40)

• Public High:

TCP 41003 + 
(InstanceNumber * 40)

UDP 39500 - 39999

ICM PG (pgagent)

Public Network
Connecting the PG 
to the Central 
Controller

Router to 
pre-5.0 PG 
communication.

Note: UDP Ports 
are not used if QoS 
is enabled on the 
ICM PG private 
interface.

ICM Router A 
(rtfeed)

TCP 40007 + 
(InstanceNumber * 40

AW (Distributor)

Real Time Feed

ICM Router B 
(rtfeed)

TCP 41007 + 
(InstanceNumber * 40)

AW (Distributor)

Real Time Feed

ICM Logger 
(Side A)

TCP 40026 + 
(InstanceNumber * 40)

TCP 40028 + 
(InstanceNumber * 40)

AW Historical 
DataServer (HDS)

Replication

Cisco ICM/IP Contact Center Enterprise Edition Port Utilization (Continued)