Cisco Cisco Web Security Appliance S170 ユーザーガイド
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AsyncOS 9.2 for Cisco Web Security Appliances User Guide
Appendix A Troubleshooting
Working With Support
Step 2
(Optional) Choose additional recipients for the request. By default, the support request and configuration
file is sent to Cisco Customer Support.
file is sent to Cisco Customer Support.
Step 3
Enter your contact information.
Step 4
Enter the issue details.
•
If you have a customer support ticket already for this issue, enter it.
Step 5
Click Send. A trouble ticket is created with Cisco.
Getting Support for Virtual Appliances
If you file a support case for a Cisco content security virtual appliance, you must provide your Virtual
License Number (VLN), your contract number, and your Product Identifier code (PID).
License Number (VLN), your contract number, and your Product Identifier code (PID).
You can identify your PID based on the software licenses running on your virtual appliance, by
referencing your purchase order, or from the following table:
referencing your purchase order, or from the following table:
Enabling Remote Access to the Appliance
The Remote Access option allows Cisco Customer Support to remotely access your appliance for
support purposes.
support purposes.
Step 1
Choose Support And Help > Remote Access.
Step 2
Click Enable.
Functionality PID
Description
Web Security Essentials
WSA-WSE-LIC=
Includes:
•
Web Usage Controls
•
Web Reputation
Web Security Premium
WSA-WSP-LIC=
Includes:
•
Web Usage Controls
•
Web Reputation
•
Sophos and Webroot
Anti-Malware signatures
Anti-Malware signatures
Web Security Anti-Malware
WSA-WSM-LIC=
Includes Sophos and Webroot
Anti-Malware signatures
Anti-Malware signatures
McAfee Anti-Malware
WSA-AMM-LIC=
—
Advanced Malware Protection WSA-AMP-LIC=
—