Cisco Cisco IP Contact Center Release 4.6.1 テクニカルリファレンス

Script Lock(applies to an individual script)

2

Application lock (no longer used)

3

Note: If the event is generated by a PG or an AT&T NIC, the Event.SystemId field indicates
the specific machine. For a CallRouter or Logger, Event.SystemId is always 0.

LabelType Fields

The LabelType field in the 

 indicates the type of the routing label.

Normal

0

DNIS Override (the ICM software returns the specific DNIS value to be
used with the label)

1

Busy (instructs the routing client to play a busy signal to caller)

2

Ring (instructs the routing client to play an unanswered ring to caller)

3

Post-Query (instructs the routing client to re-enter its call processing plan
at a specific point)

4

Resource (used internally for special routing client resources, such as a
network VRU)

5

Note: Not all label types are valid for all routing client types.

Logical Interface Controller Fields

The LogicalControllerType field uses a subset of the values for Event.SystemType listed in the
following table. The ClientType field indicates the type of peripheral or routing client associated
with the controller:

Avaya DEFINITY ECS, without Expert Agent Selection (EAS)

1

1

MCI

2

Sprint

3

Aspect CallCenter

4

Nortel Meridian

5

1)

This value was also formerly used for the AT&T USS network.

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)