Cisco Cisco Agent Desktop 8.5 インストールガイド
Cisco CAD Installation Guide 7.1
20
November 2006
Desktop Monitoring Requirements
The use of desktop monitoring in your contact center increases bandwidth
requirements. Consult the best practices document, Cisco Agent Desktop
Bandwidth Requirements, for more information.
requirements. Consult the best practices document, Cisco Agent Desktop
Bandwidth Requirements, for more information.
NOTE: CAD does not support Secure Realtime Transport Protocol
(SRTP) in desktop monitoring.
(SRTP) in desktop monitoring.
Required Device Settings for Desktop Monitoring
The following device settings are required for desktop monitoring to function correctly
with CAD. The settings are configured with the Cisco Unified CallManager
Administration application.
with CAD. The settings are configured with the Cisco Unified CallManager
Administration application.
NOTE: Not all devices or CallManager versions use all these
settings. Configure those that do appear for your device and
CallManager version.
settings. Configure those that do appear for your device and
CallManager version.
In the Product Specific Configuration section of the Device Configuration screen,
configure these settings as follows:
configure these settings as follows:
■
PC Port—Enabled. If the PC Port is not enabled, the agent PC that is
connected to the port will not have network access. No voice streams will be
seen by the desktop monitor module.
connected to the port will not have network access. No voice streams will be
seen by the desktop monitor module.
■
PC Voice VLAN Access—Enabled. If the PC Voice VLAN Access is not
enabled, no voice streams will be seen by the desktop if the desktop is not a
member of the same VLAN as the phone.
enabled, no voice streams will be seen by the desktop if the desktop is not a
member of the same VLAN as the phone.
Computer Telephony
Integration Object Server
(CTI OS)
Integration Object Server
(CTI OS)
CTI server
CTI OS must be installed before installing the
CAD services. You may want to edit several
registry keys to enable Cisco Agent Desktop to
receive all CTI events. See
CAD services. You may want to edit several
registry keys to enable Cisco Agent Desktop to
receive all CTI events. See
registry keys.
Microsoft SQL Server
2000 Desktop Engine,
Service Pack 4
2000 Desktop Engine,
Service Pack 4
Base Services server
Microsoft SQL Server 2000 Desktop Engine
(MSDE 2000) is the free, redistributable version of
SQL Server used as an embedded database. It is
installed automatically with the CAD services.
(MSDE 2000) is the free, redistributable version of
SQL Server used as an embedded database. It is
installed automatically with the CAD services.
Application
Where Installed/Description