Cisco Cisco Customer Voice Portal 8.0(1)

information on the source components. However, if more than one Reporting Server is used,
be aware that:

•

Each Call Server can be associated with only one Reporting Server

•

Reports cannot span multiple Informix databases

Operations Console

This component is required in every Unified CVP deployment. It provides the administration
and configuration interface for all Unified CVP product components using the JMX (Java
Management Extensions) protocol, and it offers shortcuts into the administration and
configuration interfaces of all the remaining components.

The Operations Console also offers a direct link to Support Tools, which can collect trace logs
and perform other diagnostic and instrumentation functions on many solution components.

The Operations Console is, in effect, the dashboard by which an entire Unified CVP deployment
can be managed.

The Operations Console must itself be configured with a map of the deployed solution network.
It can then collect and maintain configuration information from each deployed component. Both
the network map and the configuration information are stored locally on the server, where it
can be backed up by off-the-shelf backup tools. A web browser-based user interface, the
Operations Console provides the ability to both display and modify the network map and the
stored configuration data, and to distribute such modifications to the affected solution
components.

The Operations Console can display two views of configuration parameters for managed
components. The runtime or online view shows the status of all configuration parameters as
those components are currently using them. The configured or offline view shows the status of
all configuration parameters as those components will use them upon the next component restart.
The Operations Console allows configuration parameters to be updated (or, indeed,
pre-configured) even when the target component is not online or running. If the target server
(without its services) comes online, the user can apply the configured settings to that server.
These settings will become active when that server’s services also come online. Only then will
they be reflected in the runtime view.

Unified CVP product components do not provide any means to modify their own configuration
without the use of the Operations Console.

A Unified CVP deployment can only have one Operations Console. The ability to access and
update configurations at this level is not usually real-time critical. Health monitoring by network
monitoring tools is real-time critical, but high availability for these tools is not Unified CVP’s
responsibility. The need to provide administration access to multiple users is also taken care of
by the fact that the Operations Console can be accessed through any supported web browser.

Planning Guide for Cisco Unified Customer Voice Portal Cisco Unified Customer Voice Portal 4.1(1)