Cisco Cisco Administrative Workstation インストールガイド
10-3
Cisco ICM Enterprise Edition Pre-installation Planning Guide Release 6.0(0)
Chapter 10 Planning for ICM Platforms
ICM Platform Considerations
The PC specifications for ICM nodes vary depending on the size of the call center
application. Very large database routing applications may require the CallRouter
and Logger to be equipped with larger RAM configurations. In addition, if large
amounts of historical data are to be kept on-line, the Logger may need extra drive
storage, RAM, and CPU capability.
application. Very large database routing applications may require the CallRouter
and Logger to be equipped with larger RAM configurations. In addition, if large
amounts of historical data are to be kept on-line, the Logger may need extra drive
storage, RAM, and CPU capability.
The following list identifies the nodes of an ICM system.
•
CallRouter. Windows 2000 server-class PC. Standard and high-end models
are available.
are available.
•
Logger. Windows 2000 server-class PC. Standard and high-end models are
available.
available.
•
ICM Gateway SQL Database Server. Windows 2000 server-class PC. This
platform is offered for the ICM Gateway SQL external database routing
option. Standard and high-performance models are available.
platform is offered for the ICM Gateway SQL external database routing
option. Standard and high-performance models are available.
•
ICM Network Gateway. Windows 2000 Workstation; desktop-class. This
optional ICM node serves as an SS7 protocol gateway between the SS7
network and the ICM system.
optional ICM node serves as an SS7 protocol gateway between the SS7
network and the ICM system.
•
Peripheral Gateway. Windows 2000 desktop-class PC. The PG is offered in
standard and high-end versions. A high-end PG may be required in instances
where the PG serves multiple peripherals or runs software such as CTI Server
or a third-party software application. Some PGs require specific hardware
and software.
standard and high-end versions. A high-end PG may be required in instances
where the PG serves multiple peripherals or runs software such as CTI Server
or a third-party software application. Some PGs require specific hardware
and software.
Note
For more specific information on PG requirements, see
•
Admin Workstation. Windows 2000 desktop-class PC. Both standard and
high-end AW platforms are available. If an Admin Workstation is going to
serve as a Distributor AW, it requires the high-end AW platform.
high-end AW platforms are available. If an Admin Workstation is going to
serve as a Distributor AW, it requires the high-end AW platform.
•
Historical Database Server AW. Windows 2000 desktop-class PC. The
Historical Database Server AW option requires the high-end version of the
ICM Admin Workstation.
Historical Database Server AW option requires the high-end version of the
ICM Admin Workstation.