Cisco Cisco Administrative Workstation インストールガイド
Chapter 5 Peripheral Gateway Configurations
Remote ACD and IVR Connection to PGs
5-8
Cisco ICM Enterprise Edition Pre-installation Planning Guide Release 6.0(0)
Remote ACD and IVR Connection to PGs
Some ACDs allow a remote connection to the ICM Peripheral Gateway. In a
remote ACD configuration, the PGs are located at the central site along with the
CallRouter, Logger, and NIC. The ACD is located at a remote contact center site.
remote ACD configuration, the PGs are located at the central site along with the
CallRouter, Logger, and NIC. The ACD is located at a remote contact center site.
For information on remote PG support, see the ACD Supplement for the particular
ACD.
ACD.
The IVR PG can communicate remotely with IVRs via a TCP/IP network.
However, you must ensure that the network link between the PG and IVR system
provides enough bandwidth to support the call load for the VRU.
However, you must ensure that the network link between the PG and IVR system
provides enough bandwidth to support the call load for the VRU.
Note
Though specific to IP Contact Center, and therefore not germane to this
manual, it should be noted that the IP IVR PG cannot be remote from the IP
IVR.
manual, it should be noted that the IP IVR PG cannot be remote from the IP
IVR.