Cisco Cisco IPCC Web Option ユーザーガイド

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HTTP: (Hypertext Transfer Protocol, the default)

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RSTP: (streaming)

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file:

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other

4. Define menu choices. For each row beginning with the possible caller entered digit (which

you cannot edit):

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In the Case column, select a number from the drop-down list. The available numbers
correspond to the success branches from the Menu node. The number indicates that
if the caller enters the digit in that row, the call processing continues down that
success branch.

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Enter a description from that menu choice.

5. Optionally, check Use ASR to use automatic speech recognition. If you check this option:

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Caller-entered information is obtained from spoken input as well at DTMF entry.

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In the Automatic speech recognition grammar field, enter a grammar against which
caller spoken-input is matched.

6. Optionally , check Allow barge-in to have any digit entry by the caller interrupt the media

playback. Note: ISN deals with barge-in as follows: If barge-in is not allowed (not checked),
the Voice Browser continues to prompt play when a caller starts entering digits. If barge-in
is allowed (checked), the Voice Browser discontinues prompt play when the caller starts
entering digits.

7. Optionally, click Advanced Properties to specify how the micro-application should handle

invalid or timed-out entries.

The Advanced Properties override the VRU Default settings configured in the ICM software
configuration database. The values you set apply only to the current node; other Collect
Data nodes are not affected.

Initial values for timeouts and number of tries on this dialog show the current values,
obtained either from the database defaults or from a VRU Settings node.

Invalid entry and No entry Media file names may be defined on the VRU device and
invisible to the ICM environment. If this is the first micro-application operation in the
script, the value for these fields is Default; it remains this value unless a VRU Settings
micro-application changes it.

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Optionally, clear ICM may interrupt. When checked (the default), the operation of
the node can be interrupted by the ICM router.

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Optionally, clear Inter-digit timeout. When checked (the default), enter the number
of seconds allowed between entering digits before the system assumes the caller is
finished. Valid options: 1-99, default: 3.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)