Cisco Cisco Unified Contact Center Enterprise 9.0(2) メンテナンスマニュアル

For information on configuring Unified CCE for multichannel routing, refer to the Installation
and Configuration Guide for Cisco Unified Contact Center Enterprise & Hosted.

Configuring Multichannel Software

When your Unified ICM/CCE configuration is complete, you must configure your Unified ICM
multichannel software and Cisco Media Blender.

The multichannel software you must configure includes:

•

Cisco Unified Interaction Manager, which includes Unified EIM and Unified WIM

•

Cisco Media Blender

Refer to the Unified EIM and Unified WIM Installation Guides and Administration Guides at

for instructions on how to administer these components.

For information on configuring the Cisco Media Blender component of the Web Collaboration
Option, refer to the Cisco Media Blender Installation Guide for Cisco ICM/IPCC Enterprise
& Hosted Editions and the Cisco Media Blender Administration Guide for Cisco ICM/IPCC
Enterprise & Hosted Editions.

Administration Guide for Cisco Unified Contact Center Enterprise & Hosted Release 8.0(1)