Cisco Cisco Unified Contact Center Enterprise 9.0(2) メンテナンスマニュアル

To access the Agent Re-skilling Tool using your agent name:

1. In your browser's address bar, enter:

Your administrator must provide you with this address.

2. Press Enter. The Login page displays.

3. Enter your supervisor username and password.

Note: As of version 7.2, in a Unified SCCE system, the login name to the Agent Re-skilling
tool is NOT case sensitive. In a Unified CCE system, the login name to the Agent
Re-skilling tool may or may not be case sensitive. This is determined by the "Login case
sensitive" value in the System Information screen under Miscellaneous Tools in the
Configuration Manager.

4. Select Login.

In certain deployments, you have the option of logging into the Agent Re-skilling Tool using
your numeric agent ID. To log in using your agent ID:

1. In your browser's address bar, enter: 

Your administrator must provide you with this address.

2. Press Enter. The Login page displays.

3. Select the Login By Agent ID link.

Note: If this link does not appear on the Login Page you can only log in using your login
name.

4. Enter your numeric agent ID and password.

5. Select the correct peripheral for your agent ID. Consult your administrator if you are not

sure of your correct peripheral.

6. Select Login.

For security purposes, log out when you are finished using the Agent Re-skilling Tool. Select
the Log Out link at the top-right of the page. This action returns you to the Login page. Sessions
also time-out automatically after 30 minutes of inactivity. If your session has ended due to
inactivity, you are prompted to login again to resume using the tool.

For detailed information about using the Unified CCE Agent Re-skilling tool, refer to the online
help.

Administration Guide for Cisco Unified Contact Center Enterprise & Hosted Release 8.0(1)