Cisco Cisco Administrative Workstation インストールガイド
Chapter 2 ICR/ICM Upgrade Planning
Upgrade Planning
2-4
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Network Configuration Backup
It is recommended you create a bootable image of the systems that includes the
operating system and the network configuration. This backup is a good business
practice to assure system recovery in case catastrophic conditions occur during
the upgrade process.
operating system and the network configuration. This backup is a good business
practice to assure system recovery in case catastrophic conditions occur during
the upgrade process.
Default Routing Plan
Document and validate your default network routing plan prior to the upgrade.
When you cross over from your old ICR/ICM production system to your new ICM
system, you will be down for a period of time until the cross over is complete.
When you cross over from your old ICR/ICM production system to your new ICM
system, you will be down for a period of time until the cross over is complete.
Test Plan
Execute test cases at various stages of the upgrade based on your expectations. We
recommend that, as a minimum, you test the following areas:
recommend that, as a minimum, you test the following areas:
•
Pre-upgrade Application test
•
Pre-upgrade System Integrity tests
•
CTI functionality (as applicable)
•
Configuration tools
•
Reporting functionality
•
Post-upgrade Application test
•
Post-upgrade System Integrity tests
Perform test cases when side A is upgraded and running in non-fault tolerant
mode, prior to the upgrade of side B. Perform the test cases again when the ICM
system is fully upgraded and running in duplex mode.
mode, prior to the upgrade of side B. Perform the test cases again when the ICM
system is fully upgraded and running in duplex mode.
In addition, schedule appropriate resources to ensure custom CTI functionality
after an upgrade.
after an upgrade.
For additional information, refer to
.