Cisco Cisco IPCC Web Option インストールガイド

6. Unified SCCE instructs Unified CVP to send the call to the available agent on Unified

CM.

7. Unified SCCE sends the call to the selected agent's screen.

8. Unified CVP transfers the VoIP voice path to the selected agent's phone on Unified CM.

9. The call is answered by the agent.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)