Cisco Cisco Unified Contact Center Enterprise 8.5(1) インストールガイド

the .pbl files must live under the folder **\icm\**\aw\custom\

When attempting to import customer data files from a computer that is running Cisco Security Agent, 
make sure that the path to the file begins with 

<drive>:\customer\import 

This path rule does not apply if the import file is located on the same computer as the import process. 
Also, make sure that the import process user has network and directory read/write access to the 
"customer" directory as well as the "import" directory.

This behavior is discussed in the "Import Rule" section in the Outbound Option User Guide for Cisco 
ICM/IPCC Enterprise & IPCC Hosted Editions. If you are having problems with the import process, see 
the “Troubleshooting” appendix of the same document.

The DDSN Transfer Process (DTP) on ICM writes to a share directory on the Listener server. With Cisco 
Security Agent installed on the Listener server, the DTP process (which runs on a remote server) is only 
allowed to write to a share directory on the Listener server with the following structure:

<drive>:\customer\<customer name>\import\<file name>

<drive> can be any fixed drive, such as the C or D drive.

<file name> includes any file written to the import directory. 

An example of an acceptable directory name is:

C:\customer\cust01\import

If the Logger is running Cisco Security Agent, then the SQL Server backup process is constrained to 
write the backup files to a directory with path restrictions. This approach improves security on these 
servers. The backup process should only write to a directory path which matches the following:

**\MSSQL\BACKUP\**

Cisco ICM 7.0(0)

Microsoft Windows Server 2003, Standard Edition (or Enterprise Edition) in English
Microsoft Windows 2000 Server (or Advanced Server) in English

Disk Space 20 MB

Typical CPU Load (under normal circumstances): less than 5%