Cisco Cisco Unified Contact Center Express 10.0(1) 情報ガイド
To help extend video everywhere, the university also invested in the
(DMS). The webcasting and video-sharing application is enabling the
integration of Bucks TV, a YouTube-style TV channel, with the University’s new
website. Linking to 15 plasma screens, the system can also be used to showcase
student video projects, deliver targeted content for new arrivals, and display
emergency information updates to assist with incident management.
website. Linking to 15 plasma screens, the system can also be used to showcase
student video projects, deliver targeted content for new arrivals, and display
emergency information updates to assist with incident management.
Results
Although High Wycombe and Uxbridge may be 21 miles apart, these physical
barriers of distance and time have been replaced by one unified platform for
connected learning.
barriers of distance and time have been replaced by one unified platform for
connected learning.
Students have greater flexibility and control over their own studies. It is easier for
them to get online to upload and download information and materials, or share
problems and learning outcomes. They can also use their mobile devices to store
lectures, or to work outside of the classroom, for example, to conduct experiments,
while still retaining the ability to research or access course notes.
them to get online to upload and download information and materials, or share
problems and learning outcomes. They can also use their mobile devices to store
lectures, or to work outside of the classroom, for example, to conduct experiments,
while still retaining the ability to research or access course notes.
As well as boosting the University’s virtual learning environment, web and video
conferencing have added an extra dimension to the lecturer-student relationship.
“We’re able to record bite-size sessions that the students can easily digest and
play back to reflect and consolidate their thoughts,” says Sharon Cohen, principal
lecturer, Buckinghamshire New University. “This really helps to cement learning.”
Some of these sessions are mandatory for students to view i.e. Health and Safety,
and the VLE provides an audit trail that students have accessed them.
conferencing have added an extra dimension to the lecturer-student relationship.
“We’re able to record bite-size sessions that the students can easily digest and
play back to reflect and consolidate their thoughts,” says Sharon Cohen, principal
lecturer, Buckinghamshire New University. “This really helps to cement learning.”
Some of these sessions are mandatory for students to view i.e. Health and Safety,
and the VLE provides an audit trail that students have accessed them.
In recognition of these achievements, BNU was ranked number one in The
Halifax‑Times Higher Education Quality of Life Index, designed to measure the quality
of life of academic staff at 121 higher education institutions in the United Kingdom.
Halifax‑Times Higher Education Quality of Life Index, designed to measure the quality
of life of academic staff at 121 higher education institutions in the United Kingdom.
Although savings was never the primary motivation, the move to unified
communications could reduce the University’s monthly site to site phone bill by as
much as 30%. In addition, Cisco Unified Workspace Licensing lets the university pay
for Cisco Unified Communications applications and services on a per-user basis.
The use of WebEx also enables the university to reduce travel costs and carbon
footprint without the need to tie up cash as part of an upfront capital investment.
communications could reduce the University’s monthly site to site phone bill by as
much as 30%. In addition, Cisco Unified Workspace Licensing lets the university pay
for Cisco Unified Communications applications and services on a per-user basis.
The use of WebEx also enables the university to reduce travel costs and carbon
footprint without the need to tie up cash as part of an upfront capital investment.
“It is very important to the executive team that we drive forward using IT as one
of the enablers to create a different university,” says Derek Godfrey, deputy vice
chancellor for Buckinghamshire New University. “To do this, we have moved from a
traditional supplier relationship to one where Cisco is engaged as a strategic partner
throughout the university.”
of the enablers to create a different university,” says Derek Godfrey, deputy vice
chancellor for Buckinghamshire New University. “To do this, we have moved from a
traditional supplier relationship to one where Cisco is engaged as a strategic partner
throughout the university.”
Next Steps
BNU is looking at ways to make its Cisco Collaboration Architecture and Voice
and Unified Communications applications work even harder. Current plans include
introducing instant messaging and click-to-dial applications. BNU is also looking
to expand the use of WebEx and video conferencing to help boost revenues
from international students, support peer-to-peer learning, and share academic
best practices with other institutions. Other possibilities include leveraging
the architecture’s capabilities to empower home workers in the future.
and Unified Communications applications work even harder. Current plans include
introducing instant messaging and click-to-dial applications. BNU is also looking
to expand the use of WebEx and video conferencing to help boost revenues
from international students, support peer-to-peer learning, and share academic
best practices with other institutions. Other possibilities include leveraging
the architecture’s capabilities to empower home workers in the future.
© 2011 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Customer Case Study
Jamie Bateman
Head of IT
Buckinghamshire New University
Head of IT
Buckinghamshire New University