Cisco Cisco IP Contact Center Release 4.6.1 テクニカルリファレンス
2-171
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2 Table Details
Route_Real_Time Table
AvgSpeedAnswerTo5
Average answer wait time for all calls offered to
the route during the current five-minute interval:
AnswerWaitTimeTo5 / CallsOfferedTo5.
the route during the current five-minute interval:
AnswerWaitTimeTo5 / CallsOfferedTo5.
int
NULL
AvgTalkTimeTo5
Average talk time in seconds for calls to the
route ending during the current five-minute
interval: TalkTimeTo5 / CallsHandledTo5.
route ending during the current five-minute
interval: TalkTimeTo5 / CallsHandledTo5.
int
NULL
CallsAbandQHalf
Number of calls to this route abandoned while in
queue or ringing during the current half-hour
interval.
queue or ringing during the current half-hour
interval.
int
NULL
CallsAbandQTo5
Number of calls to the route abandoned while in
queue or ringing during the current five-minute
interval.
queue or ringing during the current five-minute
interval.
int
NULL
CallsAbandQToday
Number of calls to this route abandoned while in
queue or ringing since midnight.
queue or ringing since midnight.
int
NULL
CallsAnsweredHalf
Number of calls to the route answered by agents
during the current half-hour interval.
during the current half-hour interval.
int
NULL
CallsAnsweredTo5
Number of calls to the route answered by agents
during the current five-minute interval.
during the current five-minute interval.
int
NULL
CallsAnsweredToday
Number of calls to the route answered by agents
since midnight.
since midnight.
int
NULL
CallsHandledHalf
Number of calls handled on the route during the
current half-hour interval.
current half-hour interval.
int
NULL
CallsHandledTo5
Number of calls handled for the route during the
current five-minute interval.
current five-minute interval.
int
NULL
CallsHandledToday
Number of calls handled on the route since
midnight.
midnight.
int
NULL
CallsIncomingHalf
Number of incoming calls on this route during
the current half-hour interval.
the current half-hour interval.
int
NULL
CallsIncomingToday
Number of incoming calls on this route since
midnight.
midnight.
int
NULL
CallsInProgress
Number of calls in queue or being handled on
this route now.
this route now.
int
NULL
CallsLeftQTo5
Number of calls to the route that were removed
from the queue during the current five-minute
interval (includes abandoned calls).
from the queue during the current five-minute
interval (includes abandoned calls).
int
NULL
CallsOfferedHalf
Number of incoming calls plus internal calls
offered on this route during the current half-hour
interval.
offered on this route during the current half-hour
interval.
int
NULL
CallsOfferedTo5
Number of calls offered to the route during the
current five-minute interval.
current five-minute interval.
int
NULL
CallsOfferedToday
Number of incoming calls plus internal calls
offered on this route since midnight.
offered on this route since midnight.
int
NULL
Table 2-143 Route_Real_Time Table (continued)
Field Name
Description
Data Type
Keys and Null
Option
Option