Cisco Cisco IP Contact Center Release 4.6.1 テクニカルリファレンス
2-205
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2 Table Details
Service_Five_Minute Table
CallsIncomingToday
Number of incoming calls to this service since
midnight. Incoming calls include only Inbound
ACD calls arriving on trunks (that is, calls that
are not internally generated).
midnight. Incoming calls include only Inbound
ACD calls arriving on trunks (that is, calls that
are not internally generated).
int
NULL
CallsHandledToday
Number of calls handled to completion by the
service since midnight.
service since midnight.
int
NULL
CallsRoutedToday
Number of calls the ICM software routed to this
service since midnight.
service since midnight.
int
NULL
CallsAbandQToday
Number of calls to this service abandoned since
midnight.
midnight.
int
NULL
PeriphServiceLevelToday
Service level for the service since midnight, as
calculated by the peripheral.
calculated by the peripheral.
real
NULL
PeriphServiceLevelTo5
Service level for the service during five-minute
interval, as calculated by the peripheral.
interval, as calculated by the peripheral.
real
NULL
ServiceLevelToday
Cumulative ICM service level for the service
since midnight. This is derived from
ServiceLevelCallsToday and
ServiceLevelCallsOfferedToday.
since midnight. This is derived from
ServiceLevelCallsToday and
ServiceLevelCallsOfferedToday.
real
NULL
ServiceLevelTo5
Service level during the five-minute interval.
This is derived from ServiceLevelCallsTo5 and
ServiceLevelCallsHandledTo5.
This is derived from ServiceLevelCallsTo5 and
ServiceLevelCallsHandledTo5.
real
NULL
ServiceLevelCallsToday
Number of calls to the service handled within
the service level today.
the service level today.
int
NULL
ServiceLevelCallsTo5
Number of calls to the service handled within
the service level during the five-minute interval.
the service level during the five-minute interval.
int
NULL
ServiceLevelAbandToday
Number of calls to the service abandoned within
the service level since midnight.
the service level since midnight.
int
NULL
ServiceLevelAbandTo5
Number of calls to the service abandoned within
the service level during the five-minute interval.
the service level during the five-minute interval.
int
NULL
ServiceLevelCallsOfferedToday
Number of calls to the service answered or
abandoned since midnight.
abandoned since midnight.
int
NULL
ServiceLevelCallsOfferedTo5
Number of calls to the service answered or
abandoned during the five-minute interval.
abandoned during the five-minute interval.
int
NULL
ServiceLevelCallsQHeld
Number of calls to the service that had been in
queue longer than the service level threshold at
the end of the five-minute interval.
queue longer than the service level threshold at
the end of the five-minute interval.
int
NULL
LongestCallQ
Length of time that longest call in the queue for
the service had been there at the end of the
five-minute interval.
the service had been there at the end of the
five-minute interval.
int
NULL
AvgDelayQAbandTo5
Average delay time of abandoned calls in queue
for the service during the five-minute interval.
for the service during the five-minute interval.
int
NULL
Table 2-169 Service_Five_Minute Table (continued)
Field Name
Description
Data Type
Keys and Null
Option
Option