Cisco Cisco Unified Contact Center Enterprise 9.0(2) テクニカルリファレンス
2-97
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2 Table Details
Galaxy_Gate_Delayed_Call Table
Abandoned50
Number of abandoned calls were abandon
time was greater than or equal to 40 seconds,
but less than 50 seconds.
time was greater than or equal to 40 seconds,
but less than 50 seconds.
smallint
NOT NULL
Abandoned60
Number of abandoned calls were abandon
time was greater than or equal to 50 seconds,
but less than 60 seconds.
time was greater than or equal to 50 seconds,
but less than 60 seconds.
smallint
NOT NULL
Abandoned90
Number of abandoned calls were abandon
time was greater than or equal to 60 seconds,
but less than 60 seconds.
time was greater than or equal to 60 seconds,
but less than 60 seconds.
smallint
NOT NULL
Abandoned120
Number of abandoned calls were abandon
time was greater than or equal to 90 seconds,
but less than 120 seconds.
time was greater than or equal to 90 seconds,
but less than 120 seconds.
smallint
NOT NULL
Abandoned180
Number of abandoned calls were abandon
time was greater than or equal to 120 seconds,
but less than 180 seconds.
time was greater than or equal to 120 seconds,
but less than 180 seconds.
smallint
NOT NULL
AbandonedOver180
Number of abandoned calls were abandon
time was greater than or equal to 180 seconds.
time was greater than or equal to 180 seconds.
smallint
NOT NULL
Handled0
Number of handled calls were wait time was
less than 1 second.
less than 1 second.
smallint
NOT NULL
Handled5
Number of handled calls were wait time was
greater than or equal to 1 second, but less than
5 seconds.
greater than or equal to 1 second, but less than
5 seconds.
smallint
NOT NULL
Handled10
Number of handled calls were wait time was
greater than or equal to 5 seconds, but less
than 10 seconds.
greater than or equal to 5 seconds, but less
than 10 seconds.
smallint
NOT NULL
Handled15
Number of handled calls were wait time was
greater than or equal to 10 seconds, but less
than 15 seconds.
greater than or equal to 10 seconds, but less
than 15 seconds.
smallint
NOT NULL
Handled20
Number of handled calls were wait time was
greater than or equal to 15 seconds, but less
than 20 seconds.
greater than or equal to 15 seconds, but less
than 20 seconds.
smallint
NOT NULL
Handled25
Number of handled calls were wait time was
greater than or equal to 20 seconds, but less
than 25 seconds.
greater than or equal to 20 seconds, but less
than 25 seconds.
smallint
NOT NULL
Handled30
Number of handled calls were wait time was
greater than or equal to 25 seconds, but less
than 30 seconds.
greater than or equal to 25 seconds, but less
than 30 seconds.
smallint
NOT NULL
Handled40
Number of handled calls were wait time was
greater than or equal to 30 seconds, but less
than 40 seconds.
greater than or equal to 30 seconds, but less
than 40 seconds.
smallint
NOT NULL
Handled50
Number of handled calls were wait time was
greater than or equal to 40 seconds, but less
than 50 seconds.
greater than or equal to 40 seconds, but less
than 50 seconds.
smallint
NOT NULL
Table 2-80 Galaxy_Gate_Delayed_Call Table (continued)
Field Name
Description
Data Type
Keys and Null
Option
Option