Cisco Cisco Unified Contact Center Enterprise 9.0(2) テクニカルリファレンス

Service (via SkillTargetID)

ReserveCallsTalkTimeToHalf

Total talk time, in seconds, for completed agent 
reservation calls handled by the service during 
the half-hour interval. This value includes the 
time spent from the call being initiated to the 
time the agent begins after-call work for the call. 
It is based on TalkTime from 
Termination_Call_Detail. It therefore includes 
the HoldTime associated with the call. 
ReserveCallsTalkTime is updated in the 
database when the after-call work time 
associated with the call (if any) has completed.

int

NULL

ReserveCallsOnHoldToHalf

Number of completed agent reservation calls 
that this service placed on hold at least once. 
The value is updated in the database when the 
after-call work time associated with the call (if 
any) has completed.

int

NULL

ReserveCallsOnHoldTimeToHalf

Number of seconds agent reservation calls were 
placed on hold by this service during the 
half-hour interval. This data element is based on 
HoldTime from the Termination_Call_Detail 
record. The value is updated in the database 
when the after-call work associated with the call 
(if any) has completed.

int

NULL

HoldTimeToHalf

The total hold time in seconds for calls to the 
service that ended during the half-hour interval. 

int

NULL

BlindTransfersOutToHalf

Number of calls that were blind transferred out 
by agents in this service during the half-hour 
interval.

int

NULL

NumMissingTasks

Number of tasks whose Start Task Timeout 
Period expired in this half-hour interval.

int

NULL