Cisco Cisco Unified Contact Center Enterprise 9.0(2) テクニカルリファレンス

LoggedOnTimeToHalf

Total time, in seconds, agents in the skill 
group were logged on during the half-hour 
interval. This value is calculated as follows:

HoldTimeToHalf + TalkInTimeToHalf + 
TalkOutTimeToHalf + 
TalkOtherTimeToHalf + AvailTimeToHalf 
+ NotReadyTimeToHalf + 
WorkReadyTimeToHalf + 
WorkNotReadyTimeToHalf + 
BusyOtherTimeToHalf + 
ReservedStateTimeToHalf

int

NULL

AgentOutCallsToHalf

The total number of completed outbound 
ACD calls made by agents in the skill 
group, during a half-hour interval. The 
value is updated in the database when any 
after-call work time associated with the call 
is completed.

int

NULL

TalkOutTimeToHalf

Number of seconds agents spent talking on 
outbound calls during the half-hour 
interval. TalkOutTime is included in the 
calculation of TalkTime and 
LoggedOnTime.

int

NULL

TalkOtherTimeToHalf

Number of seconds agents spent talking on 
other calls (neither inbound nor outbound) 
during the half-hour interval. Examples of 
“other calls include agent-to-agent transfers 
and supervisor calls. TalkOtherTime is 
included in the calculation of TalkTime and 
LoggedOnTime.

int

NULL

AvailTimeToHalf

Total seconds agents in the skill group were 
in the Available state during the half-hour 
interval. AvailTime is included in the 
calculation of LoggedOnTime.

int

NULL

NotReadyTimeToHalf

Total seconds agents in the skill group were 
in the Not Ready state during the half-hour 
interval. NotReadyTime is included in the 
calculation of LoggedOnTime.

int

NULL

TransferInCallsToHalf

Number of calls transferred into the skill 
group during the half-hour interval. The 
value is updated in the database when the 
after-call work time associated with the call 
(if any) is completed.

int

NULL