Cisco Cisco Unified Contact Center Enterprise 9.0(2) テクニカルリファレンス
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Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2 Table Details
Skill_Group_Real_Time Table
ReserveCallsTalkTimeTo5
Total talk time, in seconds, for completed agent
reservation calls handled by agents in the skill
group during the current five-minute interval.
This value includes the time spent from the call
being initiated to the time the agent begins
after-call work for the call. It is based on
TalkTime from Termination_Call_Detail. It
therefore includes the HoldTime associated with
the call. ReserveCallsTalkTime is updated in the
database when the after-call work time associated
with the call (if any) has completed.
reservation calls handled by agents in the skill
group during the current five-minute interval.
This value includes the time spent from the call
being initiated to the time the agent begins
after-call work for the call. It is based on
TalkTime from Termination_Call_Detail. It
therefore includes the HoldTime associated with
the call. ReserveCallsTalkTime is updated in the
database when the after-call work time associated
with the call (if any) has completed.
int
NULL
TalkingAutoOut
Number of agents in the skill group currently
talking on AutoOut (predictive) calls.
talking on AutoOut (predictive) calls.
int
NULL
TalkingPreview
Number of agents in the skill group currently
talking on outbound Preview calls.
talking on outbound Preview calls.
int
NULL
TalkingReserve
Number of agents in the skill group currently
talking on agent reservation calls.
talking on agent reservation calls.
int
NULL
TalkAutoOutTimeTo5
Number of seconds agents in the skill group spent
talking on AutoOut (predictive) calls during the
current five-minute interval.
talking on AutoOut (predictive) calls during the
current five-minute interval.
int
NULL
TalkPreviewTimeTo5
Number of seconds agents in the skill group spent
talking on outbound Preview calls during the
current five-minute interval.
talking on outbound Preview calls during the
current five-minute interval.
int
NULL
TalkReserveTimeTo5
Number of seconds agents in the skill group spent
talking on agent reservation calls during the
current five-minute interval.
talking on agent reservation calls during the
current five-minute interval.
int
NULL
CallsQueuedNow
The number of calls currently queued to this skill
group by the ACD.
group by the ACD.
Note
Not applicable to IPCC.
int
NULL
CallsInProgress
The number of tasks currently associated with
this skill group.
this skill group.
int
NULL
NumAgentsInterruptedNow
The number of agents whose state with respect to
this skill group is currently Interrupted.
this skill group is currently Interrupted.
int
NULL
InterruptedTimeTo5
The number of seconds that agent spent in the
Interrupted state in the current five-minute
interval.
Interrupted state in the current five-minute
interval.
int
NULL
RouterLongestCallInQ
The time when the longest call in queue was
queued for this skill group.
queued for this skill group.
Note
Applicable to IPCC, only.
datetime
NULL
Table 2-178 Skill_Group_Real_Time Table (continued)
Field Name
Description
Data Type
Keys and Null
Option
Option