Cisco Cisco Unified Contact Center Enterprise 9.0(2) テクニカルリファレンス
2-7
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2 Table Details
Agent_Desk_Settings Table
Related tables:
Agent (via AgentDeskSettingsID)
Peripheral (via AgentDeskSettingsID)
OutboundAccessOperatorAssisted
Indicates whether the agent can initiate operator
assisted calls:
assisted calls:
Y = Yes, agent can initiate calls.
N = No, agent cannot initiate calls.
N = No, agent cannot initiate calls.
char(1)
NOT NULL
OutboundAccessPBX
Indicates whether the agent can initiate outbound
PBX calls:
PBX calls:
Y = Yes, agent can initiate calls.
N = No, agent cannot initiate calls.
N = No, agent cannot initiate calls.
char(1)
NOT NULL
NonACDCallsAllowed
Indicates whether the agent can place or handle
non-ACD calls:
non-ACD calls:
Y = Yes, agent can place or handle non-ACD calls.
N = No, agent cannot place or handle non-ACD
calls.
N = No, agent cannot place or handle non-ACD
calls.
char(1)
NOT NULL
QualityRecordingRate
Indicates how frequently calls to the agent are
recorded.
recorded.
int
NULL
RingNoAnswerTime
Number of seconds a call may ring at the agent’s
station before being redirected.
station before being redirected.
int
NULL
DefaultDevicePortAddress
Optional value to override the default port address
for the agent telephony device.
for the agent telephony device.
varchar(32)
NULL
AgentCanSelectGroup
Indicates whether the agent can select which groups
they are logged in to.
they are logged in to.
char(1)
NOT NULL
SilentMonitorWarningMessage
Specifies whether a warning message box will
appear on the agent’s desktop when silent
monitoring is started:
appear on the agent’s desktop when silent
monitoring is started:
1 = A warning message box will appear.
0 = A warning message box will not appear.
0 = A warning message box will not appear.
int
NULL
SilentMonitorAudibleIndication
Specifies whether an audio click will sound when
silent monitoring is started:
silent monitoring is started:
1 = An audible click will sound.
0 = An audible click will not sound.
0 = An audible click will not sound.
int
NULL
ChangeStamp
Incremented when the record is changed in the
central database.
central database.
int
NOT NULL
Table 2-3
Agent_Desk_Settings Table (continued)
Field Name
Description
Data Type
Keys and Null
Option
Option