Cisco Cisco Unified Contact Center Enterprise 9.0(2) テクニカルリファレンス

InternalCallsOnHoldTimeToHalf

Total number of seconds completed internal calls 
were placed on hold during the half-hour interval. 
The value is updated in the database when the 
after-call work time associated with the call (if any) 
is completed.

int

NULL

InternalCallsOnHoldToHalf

The total number of internal calls the agent placed 
on hold at least once. The value is updated in the 
database when the after-call work time associated 
with the call (if any) is completed.

int

NULL

InternalCallsRcvdTimeToHalf

Number of seconds spent on internal calls received 
by the agent during the half-hour interval. The value 
is updated in the database when the after-call work 
time associated with the call (if any) is completed.

int

NULL

InternalCallsRcvdToHalf

Number of internal calls received by the agent 
during the half-hour interval. The value is updated 
in the database when the after-call work time 
associated with the call (if any) is completed.

int

NULL

InternalCallsTimeToHalf

Number of seconds spent on internal calls initiated 
by the agent during the half-hour interval. The value 
is updated in the database when the after-call work 
time associated with the call (if any) is completed.

int

NULL

InternalCallsToHalf

Number of internal calls initiated by the agent 
during the half-hour interval. The value is updated 
in the database when the after-call work time 
associated with the call (if any) is completed.

int

NULL

LoggedOnTimeToHalf

Total time, in seconds, the agent in the skill group 
was logged on during the half-hour interval. This 
value is calculated as follows:

HoldTimeToHalf + TalkInTimeToHalf + 
TalkOutTimeToHalf + TalkOtherTimeToHalf + 
AvailTimeToHalf + NotReadyTimeToHalf + 
WorkReadyTimeToHalf + 
WorkNotReadyTimeToHalf + 
BusyOtherTimeToHalf + 
ReservedStateTimeToHalf

int

NULL

NotReadyTimeToHalf

Total seconds the agent in the skill group was in the 
Not Ready state during the half-hour interval. 
NotReadyTime is included in the calculation of 
LoggedOnTime.

int

NULL

RedirectNoAnsCallsToHalf

The number of ACD calls that rang at the agent’s 
terminal and redirected on failure to answer. The 
value is updated in the database at the time the call 
is diverted to another device.

int

NULL