Samsung HW-J6000R ユーザーズマニュアル

TROUBLESHOOTING

Before requesting service, please check the following.

The unit will not turn on.

•  Is the power cord plugged into the outlet?

 

¼

Connect the power plug to the outlet.

A function does not work when the button is pressed.

•  Is there static electricity in the air?

 

¼

Disconnect the power plug and connect it again.

Sound is not produced.

•  Is the Mute function on?

•  Is the volume set to minimum?

 

¼

Press the   (Mute) button to cancel the Mute 

function.

 

¼

Adjust the volume.

The remote control does not work.

•  Are the batteries drained?
•  Is the distance between the remote control and main 

unit too far?

 

¼

Replace with new batteries.

 

¼

Move closer to the unit.

The TV SoundConnect (TV pairing) failed.

•  Does your TV support TV SoundConnect?

•  Is your TV firmware the latest version?
•  Does an error occur when connecting?

 

¼

TV SoundConnect is supported by some Samsung 

TVs released from 2012 on. Check your TV to see if it 

supports TV SoundConnect.

 

¼

Update your TV with the latest firmware.

 

¼

Contact the Samsung Call Centre.

 

¼

Reset TV SoundConnect and connect again.  

To reset the TV SoundConnect connection, press 

and hold the p button for 5 seconds.

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

•  Your subwoofer may not be connected to the 

main unit of the product.

 

¼

Try to connect your subwoofer again.  

(See Page 15)

TROUBLESHOOTING