Samsung HW-H500 ユーザーズマニュアル
16
17
ENG
TROUBLESHOOTING
TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
• Is the power cord plugged into the outlet?
¼
Connect the power plug to the outlet.
A function does not work when the button is pressed.
• Is there static electricity in the air?
¼
Disconnect the power plug and connect it again.
Sound is not produced.
• Is the Mute function on?
• Is the volume set to minimum?
• Is the volume set to minimum?
¼
Press the Mute button to cancel the function.
¼
Adjust the volume.
The remote control does not work.
• Are the batteries drained?
• Is the distance between the remote control and main
• Is the distance between the remote control and main
unit too far?
¼
Replace with new batteries.
¼
Move closer to the unit.
The TV SoundConnect (TV pairing) failed.
• Does your TV support TV SoundConnect?
• Is your TV firmware the latest version?
• Does an error occur when connecting?
• Reset the TV MODE and connect again.
• Does an error occur when connecting?
• Reset the TV MODE and connect again.
¼
TV SoundConnect is supported by some Samsung
TVs released after 2012. Check your TV to see if it
supports TV SoundConnect.
¼
Update your TV with the latest firmware.
¼
Contact the Samsung call center.
¼
Press and hold the
Soundconnect button for 5
seconds to reset the TV SoundConnect connection.