Samsung HW-HM55C ユーザーズマニュアル

ENG

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TROUBLESHOOTING

Before requesting service, please review the following.

Symptom

Check

Remedy

The unit will not turn on.

• Is the power cord plugged

into the outlet?

• Connect the power plug to

the outlet.

A function does not work when the

button is pressed.

• Is there static electricity in

the air?

• Disconnect the power plug

and connect it again.

Sound is not produced.

• Is the unit properly

connected to your TV?

• Is the Mute function on?
• Is the volume set to

minimum?

• Connect it correctly.
• Press the Mute button to

cancel the Mute function.

• Adjust the volume.

The Picture does not appear on a TV

when a function is selected.

• Is the TV connected

properly?

• Connect it correctly.

The remote control does not work.

• Are the batteries drained?
• Is the distance between

remote control and main
unit too far?

• Replace with new batteries.
• Move closer to the unit.

The sound from the left/right

channels are reversed.

• Are the left/right audio

output cables from the TV
connected properly?

• Check the left/right channel

and connect it/them
correctly.

The SoundConnect (TV pairing)

failed.

• Does your TV support

SoundConnect?

• Is your TV firmware the

latest version?

• Does an error occur when

connecting?

• Reset the TV MODE and

connect again.

• SoundConnect is supported

by some Samsung TVs
released from 2012 on.
Check your TV to see if it
supports SoundConnect.

• Update your TV with the

latest firmware.

• Contact the Samsung call

center.

• Press the button for 5

seconds to reset the
product.

troubleshooting