Samsung WW90J5456FW/EU ユーザーズマニュアル

English  49 

Troubleshooting

Problem

Action

Does not drain and/ 
or spin.

•  Make sure the drain hose is straightened all the way to the 

drain system. If you encounter a drain restriction, call for 
service.

•  Make sure the debris filter is not clogged.
•  Close the door and press or tap Start/Pause. For your safety, 

the washing machine will not tumble or spin unless the door 
is closed.

•  Make sure the drain hose is not frozen or clogged.
•  Make sure the drain hose is connected to a drain system that 

is not clogged.

•  If the washing machine is not supplied with sufficient power, 

the washing machine temporarily will not drain or spin. As 
soon as the washing machine regains sufficient power, it will 
operate normally.

The door does not 
open.

•  Press or tap Start/Pause to stop the washing machine.
•  It may take a few moments for the door lock mechanism to 

disengage.

•  The door will not open until 3 minutes after the washing 

machine has stopped or the power turned off.

•  Make sure all the water in the drum is drained.
•  The door may not open if water remains in the drum. Drain 

the drum and open the door manually.

•  Make sure the door lock light is off. The door lock light turns 

off after the washing machine has drained.

Excessive suds.

•  Make sure you use the recommended types of detergent as 

appropriate.

•  Use high efficiency (HE) detergent to prevent oversudsing.
•  Reduce the detergent amount for soft water, small loads, or 

lightly soiled loads.

•  Non-HE detergent is not recommended.

Cannot apply 
additional detergent.

•  Make sure the remaining amount of detergent and fabric 

softener is not over the limit.

Untitled-14   49

1/24/2017   8:25:12 PM