Samsung 350 W 2.2Ch Sound Tower H5500 ユーザーズマニュアル

TROUBLESHOOTING

Refer to the table below when this product does not function properly. If the problem you are experiencing is
not listed below or if the instructions below do not help, turn off the product, disconnect the power cord and
contact the nearest authorized dealer or Samsung Electronics Service Centre.

The unit will not turn on.

• Is the power cord plugged into the outlet?

Connect the power plug to the outlet.

A function does not work when the button is pressed.

• Is there static electricity in the air?

Disconnect the power plug and connect it again.

Sound is not produced.

• Is the Mute function on?

• Is the volume set to minimum?

Press the Mute button to cancel the function.

Adjust the volume.

The remote control does not work.

• Are the batteries drained?

• Is the distance between the remote control and main

unit too far?

Replace with new batteries.

Move closer to the unit.

The TV SoundConnect (TV pairing) failed.

• Does your TV support TV SoundConnect?

• Is your TV firmware the latest version?

• Does an error occur when connecting?

• Reset the TV MODE and connect again.

TV SoundConnect is supported by some Samsung
TVs released after 2012. Check your TV to see if it
supports TV SoundConnect.

Update your TV with the latest firmware.

Contact the Samsung call center.

Press and hold the ENTER (

) button for 5

seconds to reset the TV SoundConnect connection.

Can't receive radio broadcast.

• Is the antenna connected properly?

If the antenna's input signal is weak, install an
external FM antenna in an area with good reception.

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