Avira antivir personal 10 ユーザーズマニュアル

8 FAQ, Tips

This chapter provides a collection of frequently asked questions (FAQs) relating to Avira
AntiVir Personal, a troubleshooting section and tips and tricks for using Avira AntiVir
Personal.

see Chapter Troubleshooting

see Chapter Keyboard commands

see ChapterWindows Security Center

8.1 Troubleshooting

Here you will find information on causes and solutions of possible problems.

The error message

Connection failed while downloading the file ...

appears

when attempting to start an update.

Reason: Your Internet connection is inactive. This is why Avira AntiVir Personal cannot
find the web server on the Internet.

Test whether other Internet services such as WWW or email work. If not,

reestablish the Internet connection.

Reason: The proxy server cannot be reached.

Check whether the login for the proxy server has changed and adapt it to your

configuration if necessary.

Reason: The update.exe file is not fully approved by your personal firewall.

Ensure that the update.exe file is fully approved by your personal firewall.

Otherwise:

Check your settings in the Configuration (expert mode) under General :: Update.

Viruses and malware cannot be moved or deleted.

Reason: The file was loaded by windows and is active.

Update Avira AntiVir Personal.

If you use the operating system Windows XP, deactivate System Restore.

Start the computer in Safe Mode.

Start Avira AntiVir Personal and the Configuration (expert mode).

Choose Scanner :: Scan :: Files :: All files and confirm with OK.

Start a scan of all local drives.

Start the computer in Normal Mode.

Carry out a scan in Normal Mode.