HP laserjet 3390, 3392 all-in-one サービスマニュアル
Problems sending faxes
Problem
Cause
Solution
The document stops feeding in the
middle of faxing.
middle of faxing.
The maximum length of a page that you
can load is 381 mm (15 inches). Faxing
of a longer page stops at 381 mm (15
inches).
can load is 381 mm (15 inches). Faxing
of a longer page stops at 381 mm (15
inches).
Print the document on shorter media.
If no jam exists and less than one minute
has elapsed, wait a moment before
pressing
has elapsed, wait a moment before
pressing
Cancel
. If a jam exists, see
. Then, resend the job.
If the item is too small, it can jam inside
the automatic document feeder (ADF).
the automatic document feeder (ADF).
Use the flatbed scanner. The minimum
page size for the ADF is 127 x 127 mm
(5 x 5 inches).
page size for the ADF is 127 x 127 mm
(5 x 5 inches).
Then, resend the job.
Faxes stop during sending.
The fax machine to which you are
sending might be malfunctioning.
sending might be malfunctioning.
Try sending to another fax machine.
Your telephone line might not be
working.
working.
Do one of the following:
●
Turn up the volume on the all-in-
one, and then press
one, and then press
Start Fax
on
the control panel. If you hear a dial
tone, the telephone line is working.
tone, the telephone line is working.
●
Disconnect the all-in-one from the
jack in the wall, and then connect a
telephone to the jack. Try to make a
telephone call to verify that the
telephone line is working.
jack in the wall, and then connect a
telephone to the jack. Try to make a
telephone call to verify that the
telephone line is working.
A communication error might be
interrupting the fax job.
interrupting the fax job.
Change the redial-on-communication-
error setting to On.
error setting to On.
The all-in-one is receiving faxes but is not
sending them.
sending them.
If your all-in-one is on a PBX system, the
PBX system might be generating a dial
tone that the all-in-one cannot detect.
PBX system might be generating a dial
tone that the all-in-one cannot detect.
Disable the detect-dial-tone setting.
A poor telephone connection might exist. Try again later.
The fax machine to which you are
sending might be malfunctioning.
sending might be malfunctioning.
Try sending to another fax machine.
Your telephone line might not be
working.
working.
Do one of the following:
●
Turn up the volume on the all-in-one
and press
and press
Start Fax
on the control
panel. If you hear a dial tone, the
telephone line is working.
telephone line is working.
●
Disconnect the all-in-one from the
telephone jack and connect a
telephone. Try to make a telephone
call to verify that the telephone line
is working.
telephone jack and connect a
telephone. Try to make a telephone
call to verify that the telephone line
is working.
Outgoing fax calls continue to be dialed. The all-in-one automatically redials a fax
number if the redial options are set to On.
To stop the redials while the all-in-one is
dialing, press
dialing, press
Cancel
.
Faxes that you send are not arriving at
the receiving fax machine.
the receiving fax machine.
The receiving fax machine might be off
or might have an error condition, such as
being out of paper.
or might have an error condition, such as
being out of paper.
Call the recipient to verify that the fax
machine is on and ready to receive
faxes.
machine is on and ready to receive
faxes.
236
Chapter 6 Troubleshooting
ENWW