Polycom 400 ユーザーズマニュアル

Polycom Telephone User Guide

VocalData Telephone Features

The Automatic Call Distribution (ACD) queuing feature allows the 
PressOne 

system to distribute incoming calls arriving at the pilot 

number to a defined group of phones. You will have one or more 
feature buttons on your telephone assigned as queue lines, 
depending on how many ACD groups you belong to.

The queue name is visible on the phone when you are logged out 
of the queue. It is not visible when you are logged into the queue.

When you are logged out of the queue, the name is displayed next 
to the line button to which the queue is assigned and the name will 
be preceded by a star (

’

).

You may log into multiple queues simultaneously by pressing the 
queue button for each queue for which you wish to be active.

Press the button associated with the queue you want to be logged 
into.The name of the queue will no longer be displayed next to the 
line button on the LCD.

When a call from the queue is distributed to your phone, the phone 
will ring. You 

 press the queue button to answer calls from the 

ACD queue. Otherwise, you will activate your prime line and hear 
dial tone.

NOTE: You must be logged into a queue before calls from the 
queue will ring at your telephone.

Press the line button assigned to the queue line that is ringing.

Speak to the calling party.