Wegener Communications UNITY 4600 ユーザーズマニュアル

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wegener.com
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C
HAPTER
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USTOMER
 S
ERVICE
5.1  Warranty
The following warranty applies to all 
Wegener Communications
 products including the 
Unity 4600 Professional Media Server
:
All 
Wegener Communications
 products are warranted against defective materials 
and workmanship for a period of one year after shipment to customer. 
Wegener 
Communications
' obligation under this warranty is limited to repairing or, at 
Wegener Communications
' option, replacing parts, subassemblies, or entire 
assemblies. 
Wegener Communications
 shall not be liable for any special, 
indirect, or consequential damages. This warranty does not cover parts or 
equipment which have been subject to misuse, negligence, or accident by the 
customer during use. All shipping costs for warranty repairs will be prepaid by the 
customer. There are no other warranties, express or implied, except as stated 
herein.
5.2  Technical Support
If the unit should fail to perform as described, if you need help resolving problems with 
your 
Unity 4600
, or for questions about obtaining service for your 
Unity 4600
, please 
contact
 Wegener Communications Customer Service
 at (
770) 814-4057
, Fax
 (678) 
624-0294
, or e-mail
 service@wegener.com
.
To return a product for service:
1.
Obtain a 
Return Material Authorization (RMA)
 number by completing and faxing a 
copy of the 
RMA Request Form
 to 
(678) 624-0294
. Or you may e-mail the same 
information to: 
service@wegener.com
.
2.
To help us identify and control returned units, plainly write the RMA number on the 
outside of the product-shipping container. This will help us return your unit to you as 
quickly as possible.
3.
Return the product, freight prepaid, to the address below: 
Service Department RMA# ________
Wegener Communications, Inc.
359 Curie Drive
Alpharetta, GA 30005
Note:  All returned material must be shipped freight prepaid. C.O.D. shipments will 
not be accepted.