Omron gosmarttm hj720itc ユーザーズマニュアル
Omron HJ720ITC GoSmart™ Pocket Pedometer Troubleshooting Guide
This guide will help you solve problems that may occur when you're using your Omron Pocket
Pedometer or uploading data from it to your HealthVault account. You may find it useful also to refer to
the printed instructions that came with your device.
Pedometer or uploading data from it to your HealthVault account. You may find it useful also to refer to
the printed instructions that came with your device.
Troubleshooting Tips
Problem
Possible Causes
Solutions
Pedometer status in
HealthVault Connection Center
shown as ‘Your device isn’t
connected’
HealthVault Connection Center
shown as ‘Your device isn’t
connected’
Connection is not well
established
established
• Check the Pedometer device screen
shows ‘PC’ symbol.
• Check the mini USB cable is properly
connected to the Pedometer device.
• Check the larger USB cable is
connected to the computer.
I’ve few devices installed in the
HealthVault Connection
Center; I don’t see the
Pedometer data upload option
on the right side of Connection
Center.
HealthVault Connection
Center; I don’t see the
Pedometer data upload option
on the right side of Connection
Center.
Pedometer is not
selected in Connection
Center
selected in Connection
Center
Select Pedometer device picture on the
left side of Connection Center.
left side of Connection Center.
Device display is blank.
No battery power
Replace battery, referring to the battery
installation instructions.
Check for proper placement of the battery
polarities (+ and – symbols).
installation instructions.
Check for proper placement of the battery
polarities (+ and – symbols).
The device shows connected
to HealthVault Connection
Center and it has been more
than a day since my last
upload, but Connection
centers indicates there isn’t
any new data to upload.
to HealthVault Connection
Center and it has been more
than a day since my last
upload, but Connection
centers indicates there isn’t
any new data to upload.
Defective memory
Contact Omron Customer Support at
.