KYOCERA KM-NET ユーザーズマニュアル

ページ / 64
Troubleshooting
56
KM-NET for Clients
11.Troubleshooting
If trouble occurs with using KM-NET for Clients, carry out the applicable remedy 
indicated below. If the trouble persists, contact your service representative or authorized 
service center.
Symptom
Cause
Remedy
The utility does not start. Your computer does not meet 
the system requirements.
Upgrade or change your computer 
to meet the system requirements. 
For details, refer to System 
Requirements
.
A version of Microsoft Internet 
Explorer 5.1 or earlier is being 
used.
Use Microsoft Internet Explorer 5.5 
or later.
Out of memory.
Close all unnecessary applications.
The utility is already running.
It cannot be run twice.
Add 
 is grayed out.
A maximum of five printing 
systems have been added.
Reduce the number of connected 
printing systems to add a new 
printing system.
No printing system is 
discovered.
The printing system has been 
turned off.
Start searching after the printing 
system has been turned on.
The printing system has been 
removed from the network.
Start searching after the printing 
system has been connected to the 
network.
The printing system is printing 
or processing data.
Try to search for the printing system 
again after processing and printing 
are complete.
The KX Driver is not installed 
in your computer.
When the printing system is 
connected via local interface, the KX 
Driver must be installed in your 
computer.
TCP/IP or IPX/SPX protocol is 
not installed in your computer.
When the printing system is 
connected via network interface, 
TCP/IP or IPX/SPX protocol must be 
installed in your computer.
The TCP/IP or IPX/SPX 
settings on your computer is 
not configured properly.
Contact your network administrator.
Depending on the network 
router configuration, a printing 
system is undetectable.
In some rare cases, heavy 
network traffic may prevent 
this utility from detecting the 
printing systems.
Try to search again later or contact 
your network administrator.