ZyXEL Communications prestige 314 plus ユーザーズマニュアル

Prestige 314 PLUS Broadband Sharing Gateway with 4-Port Switch 

16-2 

Troubleshooting 

Check the 10M/100M LEDs on the front panel. One of these LEDs 
should be on. If they are both off, check the cables between your 
Prestige and hub or the station. 

Cannot ping any computer on the 
LAN. 

Verify that the IP addresses and subnet masks of the Prestige and 
the computers on the LAN are on the same subnet.  

The WAN IP address is provided when the ISP recognizes the user 
as an authorized user after verifying the MAC address or Host Name 
or User ID.  

Find out the verification method used by your ISP. 

If the ISP checks the LAN MAC address, tell the ISP the WAN MAC 
address of the Prestige. The WAN MAC can be obtained from menu 
24.1.  

In case the ISP does not allow you to use a new MAC, you can clone 
the MAC from the LAN as the WAN MAC and send it to the ISP 
using Menu 2 - WAN Setup. 

If the ISP checks the Host Name, enter host name in the system field 
in Menu 1 - General Setup when you connect the Prestige to a 
cable/xDSL modem. 

Cannot get a WAN IP address 
from the ISP. 

If the ISP checks the User ID, make sure that you have entered the 
correct Service Type, User Name and Password in Menu 4 - 
Internet Access Setup. 

Cannot connect to a remote node 
or ISP. 

Check menu 24.1 to verify the line status. Contact your service 
provider if your line remains down.