Panasonic ICX マニュアル
Section 521
Built-In ACD Supervisor Guide
8
ICX (International) issued December 1999
ICX-40-521 (ACD 4.0)
ACD Call Handling Program
Commands can be used to set any call distribution operation for each of the
ACD Call Handling Program numbers (4101 to 4104).
ACD Call Handling Program numbers (4101 to 4104).
For details on the content of default sample programs, see "Chapter 2.
Programming, ACD Call Handling Program Setting."
Programming, ACD Call Handling Program Setting."
Selecting Program Processing
You can select program processing by pressing the FF key. The following
shows the procedure and flow of operations from the entry of program
numbers to the selection of program processing.
shows the procedure and flow of operations from the entry of program
numbers to the selection of program processing.
Operation
1. From [SUPERVISOR MENU] screen, press the soft key 3 or 8 to
select [CUSTOMIZE].
2. From [CUSTOMIZE MENU] screen, press the soft key 5 or 10 to
select [CALL HANDLING].
3. From [CALL HANDLING] screen, press the soft key 1 or 6 to
select [PROGRAM].
4. The following screen appears. Press the soft key for desired
program number.
CUSTOMIZE
MENU
LINE REGIST.
→
SYSTEM ID
→
AGENT ID
→
GROUP SETTING
→
CALL HANDLING
→
SUPERVISOR
MENU
SYSTEM INFO)
→
MIS REPORT
→
CUSTOMIZE
→
DISP SYS INFO
→
CALL HANDLING
PROGRAM
→
VM NUMBER
→
CUSTOMIZE MENU
→
CALL HANDLING
PROGRAM 1
→
PROGRAM 2
→
PROGRAM 3
→
PROGRAM 4
→
CUSTOMIZE MENU
→